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A consumer hires Anonymous Remodelers to draw up the plans for a home renovation project. That same consumer then hires Afterthought Handymen to implement the plans. When the project is completed, doors won’t open properly, pipes are leaking, and the guest bedroom smells like something died in it. Afterthought Handymen claims they are not at fault and that the plans provided by Anonymous Remodelers must have contained errors. Anonymous claims that the plans were perfect and that Afterthought must have done a poor job following them. Since neither business is willing to fix the problems with this project, the consumer decides to call the BBB and file a complaint about Anonymous Remodelers (the company that provided the plans). What would you do in Anonymous Remodelers’ shoes?

Before spending your money with a business or charity, it’s extremely important to have some background information on them and that’s one item your BBB can provide. Our reports on businesses tell you what kind of grade a company has which is not only based on public complaints but is also based on factors such as; how long a company has been around, whether or not there are advertising or legal problems and whether or not they’re licensed. The reports also tell you whether or not the organization is BBB Accredited. If they are, that means that the company’s information has all been verified and approved and that they’ve agreed maintain your BBB’s strict standards of ethical business practices. Your BBB can also provide general advice on all sorts of industries and marketplace situations. If you want to give to a charity, you can make sure you know all about the organization’s programs and how your donation will be spent by checking its report with your BBB.